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3.1 The customer as a consumer according to section 13 of the German Civil Code (BGB) may withdraw from the contract within two weeks without giving reasons in writing (eg letter, fax, e-mail) or when the matter is left before the deadline by returning the goods. The time limit begins after receipt of this notification in writing, but not before receipt of the goods by the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before meeting in conjunction with the information according to § 312c paragraph 2 BGB § 1 para 1, 2 and 4 BGB-InfoV by the seller as well as in conjunction with its obligations pursuant to § 312e paragraph 1 sentence 1 BGB § 3 BGB-InfoV. The withdrawal deadline is met if the notice of withdrawal or the item was sent in a timely fashion. The notice of withdrawal has to be addressed to:

Markmannsgasse 9-11
50667 Cologne
Telephone: +49 221 - 258 12 77
Fax: +49 221 - 258 13 75

3.2 In the case of an withdrawal both parties shall return the received goods, payments and all other derived benefits (e.g. interest). If in case of a return the customer is unable to return any or all of the received goods and benefits or in case he returns them in a diminished state, the customer shall compensate the seller for the lost value. This does not apply to items when the reduction of their value is caused exclusively by testing them – e.g. the way a customer in a store may evaluate merchandise. The customer is free to avoid the obligation to compensate the contractual partner for lost value due to using the goods as his property and avoid anything that could reduce its value.

3.3 All goods have to be sent back by the customer at his own expenses if the delivered goods meet the items ordered. This does not aply if the delivered goods either do not match the order or have any mistake.

3.4 The right of withdrawal does not apply to goods that are produced according to customer specifications or clearly tailored to personal needs of the customer (special order).